Refund Policy
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Refund Policy
Last updated: June 11, 2025
At ThePopSmart, all sales are final.
We do not accept any returns, exchanges, or refunds for any purchases made through thepopsmart.com. Please review your order carefully before placing it.
Authenticity
All items sold are 100% authentic. We take pride in offering genuine, carefully sourced products.
Defects or Product Issues
While we inspect all products before shipping, we are not responsible for any manufacturer defects or issues that may arise once a product has been delivered. These circumstances are beyond our control, and ThePopSmart is not liable for such occurrences.
Damaged Items
We carefully pack each order, but once an order has been shipped, we are not responsible for any damages that occur during transit. Claims regarding damaged goods must be directed to the shipping carrier.
Lost or Stolen Packages
Once your order has been shipped and tracking information has been provided, we are not responsible for any lost or stolen packages. Please ensure that your shipping information is accurate and secure. For lost package inquiries, please contact the shipping carrier directly.
We appreciate your understanding and thank you for supporting our small business!
If you have any questions, feel free to contact us at:
📧 support@thepopsmart.com